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Our address: 506 Alum Rock Road, Birmingham B8 3HX
Telephone: 0121 247 9491
Email: info@blackfriarslaw.co.uk
Fax: 0121 245 2522

Make a complaint

At Blackfriars Law, we value all our clients.

We aim to provide an excellent service on all matters that we are instructed on. However, Blackfriars Law recognises, that things can sometimes not go according to plan and, should that happen, we aim to deal with such an occurrence as positively and proactively as possible.

We aim to resolve any concerns or complaint you may have about our service quickly and to our mutual satisfaction. We aim to deal with your concerns fairly and will therefore need time to provide you with a considered response.

i. If you are dissatisfied with any aspect of our service, you should raise the matter firstly, with your allocated case handler. If you find that your issue has not been resolved your next point of contact is Anwar Zeb Khattak, our Director of Compliance and Complaints.

You can contact Anwar Zeb Khattak by post at 506 Alum Rock Road, Birmingham B8 3HX
Telephone:        0121 247 9491

Email:         anwar@blackfriarslaw.co.uk

Anwar Zeb Khattak will acknowledge receipt of your complaint within five working days and will state when he expects to provide a full response.

ii. If you are not satisfied with the response, or if you have not received a full response after eight weeks have elapsed from the date of your complaint, you have the right to complain to the Legal Ombudsman, PO BOX 6806, Wolverhampton, WV1 9WJ.

Telephone:         0300 555 0333
Email:               enquiries@legalombudsman.org.uk

Website:          www.legalombudsman.org.uk

Complaints to the Legal Ombudsman must normally be made within 6 months of you receiving a final written response from us about your complaint and within 6 years of the act or omission about which you are complaining occurring (or if outside of this period, within 3 years of when you should reasonably have been aware of it). Note that the Legal Ombudsman service cannot be used by businesses or most other organisations unless they are below certain size limits. Further details are available from the Legal Ombudsman.

Disclaimer

The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

Blackfiars Law,   506 Alum Rock Road, Birmingham, United Kingdom, B8 3HX
0121 247 9491
info@blackfriarslaw.co.uk
0121 245 2522
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BlackfriarsLAW Limited is a company registered in England & Wales with registration number 11522222. BlackfriarsLAW registered office address is 506 Alum Rock Road, Birmingham, United Kingdom B8 3HX and is authorised and regulated by the Solicitors Regulation Authority. SRA Registration Number 652720.
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